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Jackson K.

I have nine years of experience strategizing design, negotiating with engineers and exceeding stakeholder expectations to provide valuable enterprise product experiences. I’ve worn multiple hats as a researcher, designer and developer to create impactful, end-to-end processes within B2B, B2C and B2B2C software.

My Design Process

This four step process is outlined throughout each UX project within my portfolio. Steps three and four are usually repeated; however, that back and forth may not be represented.
Step 1
Research
Research
  • Workshops
  • User Interviews
  • Market Research
Step 2
Analysis
Analysis
  • Develop Personas
  • Define Requirements
  • Create User Journeys
Step 3
Design
Design
  • Sketching
  • Wireframing
  • Prototyping
Step 4
Testing
Testing
  • User Testing
  • Experience Review
  • Surveys

    Projects

    Associated roles: Interaction Designer, UX Design Strategist, Lead Product Designer, Lead UX/UI Designer

    ServiceNow Project
    Co-Innovate Customer Experiences

    ServiceNow

    Co-delivered Design Thinking workshops with Marquee customers ranging from end-users to C-level executives, synthesizing diverse perspectives into co-innovated solutions to business challenges.

    Design Thinking Workshops User Interviews Prototyping Figma Design Systems Video Assets Photoshop
    Link Available Upon Request
    Microsoft dashboard
    Increase Feature Adoption

    Microsoft

    I enhanced Microsoft Defender by using customer feedback to streamline workflows, drive improvements and add new features. Resulting in a 64% increase in adoption and 114% increase in unique recipient count.

    UX/UI User Research User Testing Figma Design Systems Data Visualization
    Project Details
    P66 desktop device
    End-to-End Product Design

    Phillips 66

    I served as the Lead UX/UI Designer for a team that was designated to build an application to enable a 360° view of the customer for internal users. Improvements resulted in a 90% increase in successful activations.

    User Research Workshops User Interviews Design Systems Wireframing Prototyping User Testing Adobe XD Illustrator Photoshop
    Project Details
    Microsoft dashboard
    Continuous Product Support

    BP

    As a Lead Product Designer, I provided end-to-end design for multiple enterprise applications. This project resulted in a 70% reduction in IT ticket submissions and a 15% decrease in RA completion time.

    Workshops User Interviews User Research User Testing Sketch Wireframing Prototyping Design Systems Salesforce CSS HTML JS
    Link Available Upon Request